Last Updated: 17-11-2025
At LULU 88 STORE, we are committed to providing you with the highest quality products and service. If you are not completely satisfied with your order, please review our policy below regarding returns and refunds.
We accept returns for items that are damaged, expired, incorrect, or spoiled. Due to the perishable nature of many of our products, our return window is very short.
| Product Type | Inspection & Reporting Window |
| Fresh Produce (Fruits, Vegetables, Dairy, Meat) | Must be reported at the time of delivery. |
| Non-Perishables (Pantry, Household Items) | Must be reported within 24 hours of delivery. |
Note: We cannot accept returns on items reported after the designated window.
Returns will only be accepted if the following conditions are met:
Reporting: The issue is reported to the delivery agent or Customer Support within the applicable timeframe.
Condition: The item is in the same condition as when it was received, except for the defect (e.g., spoilage, damage).
Original Packaging: The item must be returned in its original packaging (if applicable).
Excluded Items: Items like certain personal care products, open spice packs, or items explicitly marked as non-returnable (for hygiene reasons) are excluded.
Upon acceptance of a valid return, the customer will be offered one of the following refund options:
Store Credit: A credit equivalent to the value of the returned product will be immediately applied to your LULU 88 STORE account for use on your next purchase. (Fastest Option)
Replacement: If the item is in stock, we will arrange for a replacement to be delivered in your next available slot.
Refund to Original Payment Method: The refund amount will be processed back to your original payment method (Credit Card, UPI, etc.). This process typically takes [Insert Timeframe, e.g., 5-7 business days] to reflect in your account.
Cancellation by Customer: You may cancel your order free of charge through your account dashboard up to [Insert Timeframe, e.g., 3 hours] before your scheduled delivery slot. Cancellations made after this period may incur a cancellation fee equivalent to [Insert Percentage, e.g., 10%] of the total order value.
Cancellation by LULU 88 STORE: We reserve the right to cancel an order due to product unavailability, payment failure, or issues with the delivery address. If we cancel your order, a full refund will be processed immediately.
If you find that an item is missing from your delivery or you received an incorrect product, please notify the delivery agent immediately or contact Customer Support within [Insert Timeframe, e.g., 2 hours] of receiving your order so we can resolve the issue promptly.
To initiate a return or report an issue, please contact us immediately:
Contact Number: +91 97404 36210
Email: lulu88store.blr@gmail.com
Through the App/Website: Use the designated “Report an Issue” feature in your order history.
