Last Updated: 17-11-2025
At LULU 88 STORE, we are committed to providing you with the highest quality products and service. Please review our policy below regarding returns and refunds.
Acceptable Returns: We accept returns only for items that are damaged, expired, incorrect, or spoiled.
Perishable Nature: Due to the perishable nature of many of our products, our return window is strictly limited.
To ensure freshness and product integrity, issues must be reported within these strict windows:
Fresh Produce (Fruits, Vegetables, Dairy, Meat): Must be reported at the time of delivery to the delivery agent.
Non-Perishables (Pantry, Household Items): Must be reported within 24 hours of delivery.
Missing or Incorrect Items: Must be reported to the delivery agent or Customer Support within 3 hours of receiving your order.
Note: We cannot accept returns on any item reported after the designated window has passed.
Returns will only be accepted if the following conditions are met:
Reporting: The issue is reported to the delivery agent or Customer Support within the applicable timeframe.
Condition: The item is in the same condition as when it was received, except for the defect (e.g., spoilage, damage).
Original Packaging: The item must be returned in its original packaging (if applicable).
Excluded Items: Items like certain personal care products, open spice packs, or items explicitly marked as non-returnable (for hygiene reasons) are excluded.
Upon acceptance of a valid return, the customer will be offered one of the following refund options:
Store Credit: A credit equivalent to the value of the returned product will be immediately applied to your LULU 88 STORE account for use on your next purchase (Fastest Option).
Replacement: If the item is in stock, we will arrange for a replacement to be delivered as soon as possible.
Refund to Original Payment Method: The refund amount will be processed back to your original payment method (Credit Card, UPI, etc.). This process typically takes 5-7 business days to reflect in your account.
Cancellation by Customer: You may cancel your order free of charge through your account dashboard up to 3 hours before your scheduled delivery.
Late Cancellation Fee: Cancellations made after this 3-hour period may incur a cancellation fee equivalent to 15% of the total order value.
Cancellation by LULU 88 STORE: We reserve the right to cancel an order due to product unavailability, payment failure, or issues with the delivery address. If we cancel your order, a full refund will be processed immediately.
To initiate a return, report a missing/incorrect item, or report any issue, please contact us immediately:
Contact Number: +91 97404 36210
Email: lulu88store.blr@gmail.com
Through the App/Website: Use the designated “Report an Issue” feature in your order history.
